Customer Help Page

Picking-Up at the Farm or Expo

We are a working farm and  while we do not have staff available for unscheduled times, we also want to make our crickets available to our local customers directly.

In order to keep our farm running and serve our community, we have set up an option for customers to choose pick up day and times when they place their order. 

We will create packaging, pull your crickets, and have your order ready for you at the time you selected. The door will be unlocked and open for you to pick up in the 15m time slot selected.

IF YOU ARE NOT GOING TO MAKE THE 15 MINUTE WINDOW PLEASE CALL OR TEXT 612-670-9811 AND LET US KNOW!!

This is the single-most important thing customers can do to help us reduce the amount of time we are waiting for pick ups and unable to work on the chores that have to get done before we leave at night.  If we can just rearrange a time that works for both of us, we will GREATLY appreciate it! 

*Please see new policy below about orders that are not picked up. 

  • You can pick your order up at a scheduled time in the lobby of our Farm!
  • Pick up time slots are scheduled in 15 minute increments. Choose your time on the cart page. 
  • We do not have open hours. We are working with the crickets all day and only open the door when a pick up is scheduled. 
  • If you can't make your pick up time - please text or call us at 612-670-9811 so we can work to be available at the adjusted time.
  • If you arrive early or find the front door locked when you arrive at your selected pick up time please call us at 612-670-9811 and we will come to the front to open asap.
  • When you arrive for pick up please use one of Twin Cities Cricket's designated parking spaces and come on in! Your order will be waiting for you. 
  • Pickup location is: 
    • Twin Cities Crickets
      8260 Arthur Street NE
      Suite F
      Spring Lake Park, MN 55432

*NEW POLICY for Missed Pickups:

  • If you do not pick up your crickets on the day you selected and you did not alert us prior to preparing your order, the crickets pulled for you will be held at our farm, they will remain packed and available for you to pick up when you arrange a new time by calling or texting 612-229-5588. If your order is not picked up within 48 hours of fulfillment, the crickets may need to be destroyed.  For biosecurity reasons any crickets brought out of our hot room are not able to be reintegrated back into the cricket growing area.  As this is a loss of inventory, packing materials, time and labor for us, we will credit your account for 50% of the purchase price of your order.

*After 3 missed appointments you will be notified that your account is marked as “shipping only.” 

Order Management for Customers

Customer Account Access:

  • Customers must log in to their customer account to view and manage orders
  • They can track orders, view order history, and filter orders by date
  • For subscription orders, customers can view, skip, pause, or resume subscriptions from the Subscriptions tab
  • Customers must log out and log back in again using their email address and password to access ALL features.

Order Status Page:

  • Customers can check order progress and shipment status without contacting you directly
  • They receive real-time shipping updates for supported carriers
  • The page shows estimated delivery dates and tracking information
  • Customers can access this through links in order confirmation emails or SMS

 

Shipping Help for Customers:

When choosing shipping options for your order, please consider the following:

  • Unless you are shipping to a PO Box or having your order held for pick up at the Post Office, we highly recommend you choose UPS or Fed Ex for your deliveries of LIVE crickets. 
  • We DO NOT recommend selecting any shipping option that may have your live crickets in transit longer than 48 hours. Please refer to our Shipping Page: https://twincitiescrickets.com/policies/shipping-policy
  • Yes, you can have your order sent to a local UPS, USPS, or Fed Ex office for pick up. The location will need to be verified by Twin Cities Crickets as an eligible location for Live Animal holds.  Enter the holding address for shipping and CALL OR TEXT 612-229-5588 to request approval for your order to be shipped and held at your chosen location. This will usually result in a lower shipping cost if you are in a rural area. 
  • You will find more information on shipping and our policies regarding refunds for Live crickets that arrive in poor condition here: 

 

*THIS RECOMMENDATION APPLIES TO TIMES WHEN THE TRANSIT ROUTE WEATHER IS BETWEEN 25 AND 85 DEGREES F.   

It is not recommended to ship any crickets that will be in transit more than 2 days. We provide no guarantee on any cricket shipment's health or mortality rate for shipments that are in transit for more than 2 days. It is the customer's responsibility to purchase a shipping option that will allow their cricket shipment to arrive within 2 days. We reserve the right to alter this policy depending on current weather conditions. 

You can check your area on the most up to date UPS shipping map from our zip code of 55432 here:

https://www.ups.com/maps/results?loc=en_US

UPS map posted on 10/6/2025:

Subscription management for customers:

Customers can log in to their customer account to view and manage their subscription orders. Customers can resume, skip, and cancel their subscriptions, and manage their payment methods and shipping address.

Customer account access

Customers can access their accounts in the following ways:

  • Log in to their customer account from your store's menu. This option works only when you've activated customer accounts.
  • Click Manage your subscription from your store's automated subscription email notifications.
  • If you manually add a customer accounts URL to your online store, then customers can use it to access their accounts.

Your customer enters their email address and a 6-digit verification code that's sent to their email address. After your customer enters the code, they can access their account. A password isn't required to log in.

View subscriptions

Customers must log in to their customer account to view their subscriptions. When a customer is logged in to their account, they can view and manage their subscriptions from the Subscriptions tab.

From the Subscriptions tab, customers can also use the Manage subscription drop-down menu for quick actions, such as viewing subscription details, skipping their next order, or pausing or resuming their subsription.

View past orders

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription with past orders that they want to view.
  3. Under Past orders, the customer clicks View.

Edit payment information

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription with the payment information that they want to edit.
  3. Under Overview, the customer clicks the pencil icon next to Payment.
  4. In the Replace payment method dialog, the customer selects a payment method.
  5. Optional: If customers want to add a new payment method, then they can click Edit. Under Payment methods, customers then click Add to add a new credit card, debit card, or digital wallet.
  6. The customer clicks Save.

Edit shipping address

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription with the shipping address that they want to edit.
  3. Under Overview, the customer clicks the pencil icon next to Shipping address.
  4. In the Edit shipping address dialog, customers can make changes to the shipping address.
  5. The customer clicks Save.

Skip upcoming order

Steps:

  1. The customer logs into their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription that they want to skip.
  3. Under Upcoming order, the customer clicks Skip.
  4. In the Skip next order dialog, the customer clicks Skip to confirm.
  5. Optional: The customer can click Skip again to skip additional upcoming orders.
  6. The customer can click X to return to their customer account. A Next order skipped banner displays to confirm their next order has been skipped.

Pause subscription

Subscriptions are paused effective immediately and customers won't receive any further charges or upcoming orders. Customers can resume their subscriptions at any time.

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription that they want to pause.
  3. Under Overview, the customer clicks Pause subscription.
  4. The customer clicks Pause subscription to confirm. A Subscription paused banner displays to confirm their subscription is paused.

Resume subscription

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription that they want to resume.
  3. Under Overview, the customer clicks Resume subscription.
  4. In the Resume subscription dialog, the customer clicks Continue. A Subscription resumed banner displays to confirm their subscription is resumed.

Cancel subscription

If customers cancel their subscription, then billing and delivery ends immediately. Canceling a subscription cannot be undone. If customers want to temporarily stop receiving orders, then they can pause their subscription.

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription that they want to cancel.
  3. Under Overview, the customer clicks Cancel subscription.
  4. In the Cancel subscription dialog, the customer clicks Cancel subscription to confirm. A Subscription canceled banner displays to confirm their subscription is canceled.